Coronavirus Travel Advice
Still Current: May 12th
The Coronavirus situation is having a huge impact on holidays and we understand that you may have questions about any cancelled ski holiday or upcoming summer holidays. We want to reassure you that we’re working hard to help our customers and our advice is always guided by the FCO and ABTA, with whom we are working very closely.
The general situation
Due to the Covid-19 situation, the Foreign and Commonwealth Office (FCO) altered their advice on 6 April 2020 and now advise against non-essential travel without specifying when this restriction will be lifted.
Winter Ski Holidays
Between March 15 and April 30th
If we have had to cancel your Alpine Elements ski holiday due to Covid-19, we will be in touch with you to issue you a Refund Credit Note.
We are a member of ABTA and all our holidays are ATOL protected, which offers you complete financial protection. ABTA is now advising members to issue Refund Credit Notes for holidays cancelled due to the Covid-19 situation. The money you have paid remains safe on your Credit Note, offering the same protection as your original holiday booking.
You can use your Refund Credit Note on any Alpine Elements or iGOSKi holiday for Winter 2020/21 to replace the holiday just cancelled. You can change dates, resort, property, and even the names of people travelling. We just ask that you as group leader remain on the booking.
These Credit Notes will in no way affect your right to a cash refund. They simply act to protect your money under ATOL/ABTA until their expiry date on January 31st 2021; by which time you can either choose to rebook with us or wait for your cash refund.
Your Refund Credit Note will be issued to your group leader to the value you have already paid and will expire on January 31st 2021. This will give you more time to make your mind up about your future holiday plans. If you have not used your Credit Note to re-book by this date, then you will be issued with a cash refund in line with ongoing advice from ABTA and the Govt.
There is no need to contact us as we are actively making contact with all group leaders to issue Refund Credit Notes but if you would like to talk to us then do Email us and please be patient as our home working teams are dealing with a high volume of enquiries.
Rebook with us for a gift of free ski hire,
worth £69 per person
If you can decide on your next Alpine Elements ski holiday before May 31st, we will give you free ski hire for every member of your party, worth up to £69.48p. This is for Economy skis and poles, you may upgrade to higher performance skis or a snowboard.
Your Refund Credit Note
If we have had to cancel your Alpine Elements ski holiday due to Covid-19, we will issue you with a Refund Credit Note.
A Refund Credit Note will in no way affect your right to a cash refund. They simply act to protect your money under ATOL/ABTA until their expiry date on January 31st, 2021. This gives you more time to decide on whether you would like to rebook your holiday; or you can wait for your cash refund which will be given to you by Jan 31st 2021 for any unused Credit Notes, in line with ongoing advice from ABTA and the Govt.
Your Refund Credit Note will be issued to your group leader to the value you have already paid. You can use your Credit Note to put towards your new holiday with Alpine Elements or iGOSKi,for Winter 2020/21 to replace the holiday just cancelled. If you booked with Alpine, you may rebook with iGOSKi and vica-versa. You can also change dates, resort, property, and even the names of people travelling. We just ask that you remain on the booking, as group leader.
How can I rebook my holiday
We are very thankful to all our guests who have chosen to rebook with us, your loyalty means a great deal to us. And of course when you rebook, your monies are fully protected by ABTA / ATOL.
We are getting a lot of demand for next winter’s holidays, so if you are looking to rebook please fill out this form or email our UK Operations team and we will be in contact very shortly to discuss your options.