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Over 12 years old


2 to 12 years old


0 to 23 months old

Our ‘On The Snow’ Service

Fast tracking you to the slopes!

If you book your ski or board hire, lift passes and lessons with us, then not only will you benefit from our offersbut you can also receive our ‘On the Snow’ service. Our aim is to give you help and assistance in resort in order to make your life easier and get you on the snow faster! It only works if you book lift passes with us, or your ski and board lessons using our specially selected third party, partner suppliers.

Lift pass: 

We will collect your lift pass and deliver it straight to you. It will normally be in your chalet or hotel for your arrival. We will also help with lost/stolen* and other general lift pass queries throughout your week. More on Lift pass & Prices.

Ski and Board Lessons: 

We will help you book lessons directly with our ‘tried and tested’ suppliers. This way, we can help you get started in the resort, because even finding your ski school meeting point on the first morning can be daunting! We also help to assure the quality of lessons is as good as it can be, by using our trusted suppliers with whom we have long standing relations. More on Lessons.

Ski / Board hire: 

You can book your skis and snowboards using our ski shop aggregator, Alpin Resorts. All bookings and payments are handled directly by Alpin Resorts. Their App will allow you to search almost all the ski & board hire shops available in the resort, so you can find the cheapest hire or the best suited shop for your needs. Alpin Resorts App.

Morzine guests can book Doorstep ski and board hire fitting using our booking page with Doorstep skis in Morzine. Just use the link on our ski hire page

Book Ski & board Hire >

Alpine Elements Virtual Reps

Our On the Snow service is managed by your Alpine Elements Virtual Rep: an office-based rep that you can call or email with any queries you may have. We feel this works better than having a ‘rep-in-person’ as an office-based rep can give you more support and quicker results.

*Lost or stolen passes cannot always be replaced, the individual Lift Pass Office terms will always apply.


Lift Passes

Ski & Board Hire

Ski & Board Lessons

Ski Deals

Learn to Ski and Board

Help during your stay

Your Alpine Elements hosts and reps will not only help you to get onto the mountain faster when you arrive, but they’ll be on hand throughout your stay to help with any queries. You may need to change or alter your hire equipment or have issues with your lift pass or finding your lessons meeting point. We are here to help and our aim is simple: to ensure you have a smooth week with minimal hiccups.

“On the Snow” only works with our specially selected third party suppliers, so you’ll need to buy your Ski Extras through us so that we can help you in resort. Guests find our help invaluable, especially when they are time-pressed and looking to get on the snow as fast as possible. See our terms  for more.


*Our Virtual Ski Reps

An Alpine Elements Ski Rep is a Virtual Rep. That is, someone who is contactable each day between 8am and 6pm, 7 days a week for help with your ski extras and general holiday requirements. They are contactable by phone and email and we will give you their contact details when you arrive. We find that our Virtual Reps are more effective as they are (for the most part) office based and able to be very efficient.


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