Covid 19 Promise
You can book with confidence with us, this winter
Updated Dec 2nd
We are waiting earnestly to see when ski resorts will be open and when they do, we will be ready to operate our holidays from a selection of our finest chalets and hotels. Our properties will be limited, but our resort teams are really looking forward to getting started this season.
You can trust in us
We have been operating for over 23 years, with thousands of happy guests returning year after year. This means you can count on us to ensure all necessary measures are in place to give you the holiday you deserve, allowing you to have 100% confidence in our enhanced health and safety standards, staff training and operating procedures.
Change your dates for free (up to 14 days)
As part of our Covid-19 promise: If you or any member of your party has problems travelling due to Covid: for example if you have symptoms, or have been asked to self-isolate, or your local area goes into lockdown - then you may change your holiday dates for no charge, so long as you give us 14 days notice.
If you wish to change your dates then simply email info@alpineelements.co.uk
If we cannot operate your holiday due to Covid
If we cannot operate your holiday due to Covid-19 restrictions you can:
1/ Choose another holiday, or
2/ Accept a Credit Note to use for a future holiday, (this year or next), or
3/ Choose a Cash Refund for the cost of your holiday**
* Changing your dates is easy. Simply call or email us 14 or more days before departure. If your new date is more expensive, then you will pay the higher price. Check with Govt advice on symptoms and please remember that we will need a doctor’s note to confirm your symptoms indicate infection of Covid-19.
If you wish to change your dates then simply email info@alpineelements.co.uk
**If we are unable to operate your holiday due to Covid, you may choose a Credit Note for a future holiday (this winter or next); or a Cash Refund. The qualifying reasons for these offers are detailed in our terms and conditions, section 23. Cash Refunds are for 80% of the cost of your holiday, the retention of 20% helps to pay for some of the cost of pre booking services and making your holiday arrangements.
Staying Safe on Holiday
The mountains should always remain a place of freedom and relaxation and we’ll always do our very best to ensure your holiday is everything you expect it to be. We may need to make changes to accommodation or facilities to ensure everyone remains safe and where we can, we’ll let you know of these changes in advance.
Overview
In our properties, there will be a special focus on mealtime planning, public areas (lounges), use of leisure facilities, activities planning and of course cleaning!
Our staff are rigorously retrained to implement robust new cleaning standards and our hotel will offer the best possible protection against infections during these times.
- Our staff will have comprehensive Covid-hygiene training; and they will all wear facemasks and PPE as necessary. (In line with local guidelines)
- Public areas and high touch points will be disinfected several times a day, with deep cleans on transfer day
- Housekeeping shall not enter a guest room during a stay unless specifically requested, or approved by the guest.
- Housekeeping will practice deep-cleaning of bedrooms on changeover day, for your arrival.
- A good supply of antibacterial gels throughout our properties.
- Linens, towels are all professionally cleaned at accredited centres by approved Government standards
- Dinner service opening times may be lengthened to maintain distancing rules
- There’s a midweek room clean but you can choose not to have it if you prefer staff don't enter your room.
- Our resort staff will have their temperature checked before every shift.
- Hotel restaurant and lounge planning will limit the number of guests in bars and restaurants by extending service hours. Tables will not be shared by separate bookings and be set 1 to 2 metres apart.
