Please use your 'My Holiday' to check your holiday details, pay balances and book extras.
Enter your details to retrieve your booking.
Cabin baggage with Easyjet does not have a weight limit, however there are specific dimensions you must adhere to - please visit Easyjet.com to double-check these. If in doubt always check on the airlines website.
We accept payment using: Maestro, Delta, Solo, Visa debit, Mastercard debit, Visa and Mastercard.
We do not accept cheques or money transfers, unless it is for a group of 10 or more.
Have you received a Holiday Confirmation Invoice? If so your E-ticket is attached. If not then it will be sent to you 1-2 weeks before departure.
If your flight is with EasyJet, then you will have to check-in online using the EasyJet website when it opens 30 days before your departure date.
If you have any doubts then do speak to your booking agent.
Yes, simply head to our ‘Client Area’ site, you will need your booking reference, departure date and lead passenger’s name to access this service.
Your balance is due 10 weeks before your departure.
With your holiday invoice you will be sent a link to our Client Area where you can pay your balance online via our secure server. It is cheaper to pay online than by phone.
Pay online: No charge for debit cards and 2.5% for credit card payments.
Pay over the phone: £2 charge for debit cards and 3.5% for credit cards.
All our holidays are subject to availability and prices can change at any time. When you make a search on our website for a specific holiday, our website will then check the live availability and the current price. Offers are also subject to change without notice but we will always try to warn you if a deal or offer is coming to an end.
It is recommended to be at the airport 2-3 hours prior to departure. It is your responsibility to ensure you make your outbound flight departure from the UK. If you fail to check in on time then the airline may refuse boarding.
Please inform our UK Head Office (0844 770 40 70) or French Office of any missed flights +33 (0) 479 00 44 45.
Morzine - 1 hour 10 mins Les Gets - 1 hour Tignes - 3 hours Val d’isere - 3 hours
Please be aware that these transfer times are a guide only and have been calculated under normal driving conditions. Please be aware that factors such as heavy traffic, extra bus stops (for the loo & refreshment) and adverse weather conditions may lengthen transfer times.
Many of our transfers are subcontracted to third party coach companies and so we cannot guarantee their prompt arrival or any shortfalls in supply.
If included with your booking hold baggage is 20kgs per person. Please check your holiday invoice to ensure you have the correct baggage included in your holiday and if you need to add bags on, please call our admin department on 08447704070.
Our transfers are free and there is no charge if you are staying in an accommodation that has transfers included. Check our accommodation web pages to see if a transfer is included. If your chalet is not included, we can help you book it.
You can hold an Option with our sales team for 24hrs on your accommodation and transfer slot so you are able to secure your flights before paying us a deposit. Please do not book your flights until you receive our iGO SKI Confirmation Invoice or Confirmation of Option.
You can book onto your transfer at the time of your accommodation reservation or anytime after booking (but no later than 14 days before departure). Please be aware that availability is limited, so we recommend you book onto one as soon as possible.
To book your transfer, email transfers@igoski.co.uk with your ‘AO booking reference’ number and slot preference (see our transfers page)
Your transfer is only confirmed when you have received your iGOSKI Confirmation Invoice or Confirmation of Option which will have details of your transfer and slot listed on it.
See our Complimentary Transfers page for more
Our transfers are complementary and carry no charge. Therefore we ask guests to understand the risks of delay when booking onto them. We would always urge guests to allow plenty of time to catch their flights, especially with enhanced Covid checks and peak period queues. We cannot be held liable for missed flights however caused, and guests must be aware of the risk of adverse weather, heavy traffic or lengthened airport delays etc, especially in peak periods. If you miss your transfer or return flight home then you must be prepared to pay for your own cost of replacement travel. We cannot be held responsible for settling any additional travel costs in any event.
Our transfers are run by third party suppliers whose terms and conditions will apply, and override ours. When booking onto our transfer you agree to the risks involved of missing your transfer and/or your return flights home; and you indemnify Alpine/Ocean Elements (iGOSKI Ltd) of any further cost or loss that you may incur.
All guests are met in Geneva by our company representatives on arrival and before being transferred to resort by private coach or minibus. We will meet you as you come through arrival after picking up your baggage. Look for our uniformed Reps and/or a sign with our company logo on it.
If you arrive at Geneva airport and cannot find one of our reps, this may mean the coach is delayed or stuck in traffic.
Please just wait by the information desk in the Arrivals lounge and our reps will come and find you!
Our reps can be recognized by their uniform or Alpine Elements sign.
We have chosen to stop selling holiday packages with flights, because many guests are requesting to self drive or book their own flights from their home airport.
We provide Complimentary Transfers from the airport to the door of your hotel or chalet with many of our properties, leaving you free to book your flights knowing that we will take care of the rest. Take a look at our property pages to see which properties come with free transfers.
Many guests are choosing to drive to our alpine resorts which can be done in around 8 hours from Calais.
Yes you can and it is not as far as you might think! Almost all of our chalets and hotels have free parking at the property, or you can find parking nearby. Check the property pages on this website for more info about parking.
The drive takes about 7-9 hours on the French side and is also a great way to experience France and see some spectacular sights on route. You can also avoid the airports, bring more luggage and come and go on your own agenda. Fuel is generally cheaper and the motorways are fast and generally traffic free. Take the Eurotunnel and you won’t need to come into contact with another person until you reach your chalet.
With all of our short haul flights to Greece, Austria and France - meals and drinks are not included. There is a buy on board service for snacks and drinks.
Yes, we require you to have suitable insurance cover for the travel arrangements you have booked with us and any activities that you expect to take part in. Our policy has been specially made for clients taking part in our holidays by Endsleigh. Check it out to see whether it may suit you. [more n insurance]
If you intend to source your own cover, be aware that some policies may not provide adequate cover or require additional premiums for off road biking, rafting and any sport that incurs the use of ropes, such as climbing and canyoning.
For our latest offers visit the pages below:
Ski & board deals Beach Club offers Summer Alpine offers
We do not have a representative at our U.K. departure airports. Simply check-in as normal by following the clear instructions given on your arrival at the airport, via the display screens.
Have you received a Holiday Confirmation Invoice? If so read it to see whether you need to check-in online and provide passport details using the airline website. Usually this is only needed when flying with a scheduled airline like EasyJet.
Have you received a Holiday Confirmation Invoice? If so read it to see whether you need to check-in online and provide passport details using the airline website. Usually this is only needed when flying with a scheduled airline like EasyJet.
Your Holiday Confirmation Invoice has your flight reference number and instructions for you to check-in online using the relevant airlines website to add these details.
During your week away, you will be able to pre book four weekday sessions lasting for 2-3 hours (morning or afternoon) and a Family Fun Day on Saturday, for your last day of holiday. A Family Fun Day allows parents to join in for a sociable half day out with other families.
Your morning or afternoon slots will be allocated to you on arrival, but if you have a particular request for mornings or afternoons then we will try to accommodate this. Normally, we run an extended morning session for all kids whose parents want to go Whitewater Rafting.
Normally, Mini Kids (age 4-7) run in our morning sessions and Junior Clubs (age 8-12) run in the afternoons. In some cases we may combine the two age groups into one session: for example, if we have low participant numbers. In these instances the activities will be carefully planned to be age related.
The Multipass comes free with our holidays. It is a card which offers free access to resort lifts, resort buses and activities (like the aqua park, ice rink, mini golf, tennis, lake activities etc) along with discounts for some premium activities (like Parapenting, Luge, Indiana park). It is for holidaymakers staying in accommodations which are “Multi Pass designated” by the Tourist Office and because all our accommodations are registered with the Tourist Office Multipass scheme, (Morzine and Tignes) we can offer a Multipass to you and each member of your party for no extra cost when you arrive.
If you are staying for 7 nights or more in any of our Morzine and Tignes accommodations, the card can be provided by our Active Reps or at the hotel reception on behalf of the Tourist Office, whose terms and conditions will apply.
The lifts for summer bikers and walkers are open all day, generally from 9am to 5pm and on weekends, 7 days a week.
There may be restrictions on the number of lifts open in the early and late weeks of the season, during June and after September 1st. Please ask our sales team for any restrictions.
No you don't, and often it is better to book them after you speak to our Active Staff on arrival so they can help plan your week and give you help and advice. Our staff will help you book all activities in resort and there is never normally an issue with availability of activities. If you require E-bike or Pro Bike hire then we do recommend booking before departure as availability can be limited.
All the activities like climbing, canyoning, via ferrata, parapenting, horse riding etc are in good supply and it is often better to book them on arrival – after you have spoken to our suppliers and our Active Team - so that we can tailor a more suitable week of activity to suit your needs.
Not really! Mountain biking in the Alps is suitable to all abilities but (as in the UK) it remains a hazardous sport. We advise that riders take care and wear helmets and pads as appropriate to the riding they choose to do. The inclusion of a graded trail system (Green, Blue, Red and Black) enables riders of all abilities (even families) to experience some incredible lift-assisted trails within their capability.
If you are new to biking then we would advise you are comfortable with riding off-road tracks and trails around resort level and valley floor trails before you take to the lifts. We always recommend hiring a full suspension bike or a ‘Pro Bike’ for use on lift-assisted trails and any trail of Blue grade or more.
In Tignes and Val D’Isere we recommend a full suspension Pro bike for all lift-assisted trails, including Green trails, perhaps with the exception of some of the easier family and cruising trails.
Our Active Team will give you plenty of useful information when you arrive, but as always, their help is not qualified and intended in good faith - as a guide. Riders and families must assess the dangers and their own capabilities.
We have a huge range of mountain bikes, road bikes and kids bikes for you to use, free of charge. You can pop along to our main hotels and simply grab a bike from our racks. In our experience there is always more than enough availability for you to ride every day. If you have to wait for your favourite bike to become available then the wait is normally never that long and you can always call our Active Team in resort to reserve a bike if you need a special frame size. The busiest period for bike use is always on a Monday, so if you can avoid Mondays you should always be able to find the right bike for you.
For our Summer Alps and Beach Club guests you will have the chance to make use of our Complimentary Bike Hire facility within our main hotels; and a dedicated team of staff to look after the bikes. If you are staying in a chalet close by, you are welcome to go along to any hotel we use and borrow a complimentary bike.
Simply head down to the hotel bike store and grab a bike from our racks and go for a two-wheeled adventure! Our Active Team will give you a trail map and a selection of route cards (step-by-step ride itineraries and day’s out) or they are available from reception. You can choose from a variety of good quality mountain bikes for adults and kids age 4+. We even have a short supply of baby trailers, too. There is also a selection of road bikes available for you to use, but these are more limited. You can pre book a bike if you have a special trip planned or a particular request, but in our experience (under normal conditions) there are always plenty of bikes to go around and if you have to wait, it will rarely be for long.
We provide helmets with all bikes and insist that you wear them. We do not provide armour or pads. You will be asked to sign a disclaimer locally, which will detail our guidelines on ‘Allowable Use’ and ‘Disallowable Use‘. For example, complimentary bikes are not allowed on many of the lift-assisted, high mountain trails. Any cost of damage to bikes (for wilful neglect or Disallowable Use) will have to be met in resort.
You will be able to purchase Summer Activities & Excursions through us after you have made your initial holiday accommodation reservation, as part of a separate booking contract. As part of our service, we will always contact you directly (after your accommodation reservation has been made) to discuss your requirements, so you don't have to worry about contacting us!
For Summer Activities & Excursions, we can take pre-bookings (before you depart) so you have things organised in advance. However there is rarely a shortage or problem with availability, so most of our guests book on arrival with our knowledgeable Active Team. They will always advise you of the best things to do in resort!. Almost all excursions and activities are run by third party activity suppliers and we will always help you book them, get organised and prepare for them and show you how to find the activity!
The third party suppliers we use are entirely independent of us and their terms and conditions will apply, (copies can be sent on request). As such, these Activities and Excursions do not form any part of your contract with us, and do not constitute a ‘package’ and accordingly, the Package Travel and Linked Travel Arrangements Regulations 2018 do not apply to them.
Please refer to the section in our General terms on ‘Ski Extras & Lessons; Summer Activities & Excursions’.
Most activities are walkable from our properties or you can cycle to them or catch the free resort shuttle bus. Some of the activities require a longer journey (5 to 20 mins by car) and the provider will supply transport from the door of your chalet / hotel or a designated meeting point straight to the activity.
Most activities can be done in your normal outdoor clothes and a pair of walking shoes/boots or trainers. Outdoor clothing may consist of a thick pair of trousers (jeans), shorts and a T-shirt or long sleeve shirt as appropriate.
If the activity is a specialist activity (like watersports, horse riding or parapenting) then your wetsuit, buoyancy aid and helmet will be provided as necessary.
We always recommend bringing a fleece and light rain-mac for inclement weather. You will also benefit from bringing a backpack and water container to store your day’s sun-cream, sunhats or a good book!
The Alps are a magical and glorious place to stay and, yes, there are activities which are adrenaline-fuelled and fast paced, but there are just as many activities for the not-so-gung-ho among you! In fact Morzine and Tignes pride themselves on appealing to families and have many cultural sights and easy paced activities - from walking to swimming and pony rides to cable car rides - or just enjoy the mountain restaurants and beautiful vistas in the sunshine.
The French Alps are known for their hot and sunny climate. In terms of latitude, they are in a similar location to La Rochelle in Bordeaux, approximately 5-6 hours southeast of Paris. So it is understandable that the Alps enjoy excellent sunshine records and temperatures typically between 25 and 34 degrees (celcius) which regularly reach the 40’s. In the mountains, a dry and warm Foehn wind will sometimes take the heat off the afternoon high and you can expect the odd rain shower. Rain in the mountains is often short lived and quickly replaced by further bright spells and sunshine; and the weather is generally fine - which makes these regions ideal for an active outdoors holiday for all the family.
Do bring sun cream, sun hats, water bottles, backpacks for days out and a light rain-mac is a great idea. We ask that children have sunream applied to them - before each Kids Club session - by their parents, and that they provide our staff with extra suncream if they require further application.
Additional activities (other than those in our free Active Pack) cannot be pre-booked from the UK. The only activities that can be pre-booked are those included within our Adrenaline or Explorer Active Pack upgrades. If you would like to take part in any additional activities, our Active Reps will go through the options at your welcome meeting on arrival and help you plan your week.
Please check that your insurance policy covers for hazardous sports and the types of activities you intend to take part in. Be aware that some policies require additional premiums for any sport that incurs the use of ropes, such as climbing and canyoning.
If in doubt then ask about our policy which has been made for our clients by Endsleigh to see whether it may suit you. [more on insurance]
Most activities are walkable from our properties or you can cycle to them quite quickly. The more adventurous activities have travel and transport included by the supplier as they often require a short (5-10 min) drive.
All properties in Morzine and Les Gets are close to a bike or walking trail of some description and you can walk or cycle straight to the resort centre. Most resort-based activities on your Multi pass or Sportignes card are a 10 min walk or 5-10 minute, easy cycle away. You can also take the free resort shuttle buses to get to activities.
More adventurous activities like canyoning, via ferrata, parapenting, climbing often necessitate a short drive (under 10 mins) and the activity provider will either pick you up from your chalet or hotel or take you from their office in the resort centre.
For our free White water rafting excursion, it is based about 30mins from resort and we will provide a coach transfer which will depart from your hotel. Chalets may have to walk or cycle to the main hotels to join the coach.
No you don’t! All of the activities like climbing, canyoning, via ferrata, parapenting or horse riding etc etc are in plentiful supply and our Active Reps will help you book them on arrival and plan a great week away. It is best done on arrival – and then we can tailor a week to your needs which often change when you see all the great things on offer in resort.
If however you would prefer to pre-book activities then you may choose to pre-book one of our Active Pack upgrades (Explorer or Adrenaline) which are the only pre-bookable activities you can do before departure.
Most mountain or land based activities can be done in normal outdoor clothes and a pair of walking shoes/boots or trainers. Outdoor clothing may consist of a thick pair of trousers (jeans), shorts and a T-shirt or long sleeve shirt as appropriate.
We always recommend bringing a fleece and rain mac as the temps get cooler at any altitude higher than resort level. You will also benefit from bringing a back pack and water container to store your day’s sun-cream and hats or a good book!
If you have pre-booked one of our Active Pack upgrades, then the information about our standard Free Active Pack will apply. Your additional activities will be scheduled to run on set days and information given to you on arrival by our Active Reps.
You are not allowed to wear “board style” swim shorts in public swimming pools in France. This is for hygiene reasons - so that you don’t wear the same articles of clothing in the pool that you have been wearing up the mountain! Our own Hotel Pools are more relaxed but naturally we still insist upon the same hygiene ethic
Yes we do provide transport for all activities that require it. Most do not and you can get there on your bike or by foot or free resort shuttle. But for rafting we pick you up by coach and take you straight there (30 min transfer)
The glacier is normally open from early June to August the 6th/7th. The times of operation are from 07.30 to 13.30 each day. The skiing tends to close just before 2pm each day when die-hard ski addicts will catch the last funicular down to resort for to then go and enjoy the (free) resort based activities around the lake for the afternoon.
The perfect mix of action and relaxation! The snow is usually in great shape up until 11.30am or 12pm each day and then it will tend to get slushy, especially if it is very sunny. And remember you can get fresh snow even in July!
Almost all our holidays come with a free package of activities that we provide and will give you more than enough free activities for your week away.
For a full list of inclusive (free) activities please refer to our Active Pack pages on each resort or destination page.
Almost all of our holidays come with a free package of activities for your week. On arrival in resort our Active Reps and Leaders will give you all the information you need to access your free activities including a resort Multipass or Sportignes card for resort-based activities and generally help you to plan a great week away!
Inclusive bike hire and activities like rafting are pre-scheduled to run on set days and these will be allocated on arrival. We will endeavor to give some degree of flexibility as we try to accommodate all requests.
Lake Sports:
For lake sports in Morzine and Les Gets you may wear your normal swim-wear and perhaps a T-shirt or rash vest (not supplied) if the weather is not so warm. Generally the water and weather is warm enough for a T-shirt and bikini or swim shorts. The watersports centre will provide buoyancy aids as necessary.
For lake sports in Tignes, you can wear a T-shirt and your normal swim wear for activities like Pedalo. For sailing, Acroland, paddleboard and kayak, the watersports centre will provide wetsuits, helmets and buoyancy aids as necessary.
Canyoning or White water rafting:
These are high-fun water based activities and we recommend you bring along an old pair of trainers. Shoes can be rented for an extra cost at the activity. You should not require any other clothing as the centre will provide wetsuits, buoyancy aids (as necessary) and helmets.
Morzine and Les Gets: We include one free session per guest which will give you a good half hour or more. Additional sessions can be booked locally and are from £8.
In Tignes you can go as often as you like on our Sportignes card.
In Val disere you can only go on our Day Trip.
If, for some reason, you can’t travel due to Covid then you may change your dates for free (no amendment fee) to any date in the future up until October, 2023; or take a credit voucher for 100% of the booking cost, to be used with us at any point up until October, 2023
Children aged 2-15 years can get discounts on our holidays and special child-prices for many of our ski passes, ski hire packs, activities and excursions. For certain properties and bedrooms, children under 7 years can share a parents’ bedroom on a put up bed for a significant discount. Children do not always get a discount if you are privately booking a chalet on sole occupancy, but we will see what we can do if you call us for a best-price.
We offer excellent discounts for our holidays and they start at groups of just 6 or more persons, and we recommend calling us (or emailing us) for our best group prices. And remember that early booking will always get the best deals for you and your group, no matter how many of you are travelling.
Yes. Early Birds always get our best prices and deals with a pick of the best rooms and chalets available. Please call our sales team for a tailored quote and our best group price.
Prices used to be reduced for Late Availability (4 weeks before departure). However such deals are only really available for low season weeks and the choice of property and resort will be very limited. Please do not bank on us having late availability offers, as we have a smaller portfolio of chalets/hotels for this year.
Your balance will normally be due 10 to 12 weeks prior to departure. Please refer to your Holiday Confirmation Invoice for your balance due date. If your holiday is booked within this time you will need to settle balances on receipt of your Holiday Confirmation Invoice, (normally sent by email) or by the balance due date detailed on this invoice.
It is a condition of booking with us that you and your party each have adequate travel/medical insurance to cover cancellation, curtailment and Covid-19 cover, at least to the standard offered in our [endorsed] policy. Contact us if you would like to learn more about our policy.
COVID COVER: We offer a policy that covers our recommended minimum requirements and additional cover for Covid-19; specifically for your trip being cancelled or cut short due to Covid: One that refunds your accommodation, excursions and travel costs and that will allow you to claim if you are held in quarantine based on a suspicion that you (or someone booked to travel with you) has been exposed to Covid.
Please see our Insurance page on this website and/or ask to see a copy of our policy terms to satisfy yourself of our policies’ suitability for your needs.
ACTIVE SPORTS: Your policy will need to cover the sports you intend to take part in, like skiing, snowboarding and certain types of ski area, including off-piste skiing - which all require a special type of cover. You will need a policy that covers the summer sports you intend to take part in, such as climbing, mountain biking, parapenting, canyoning and other activities. Please check that your insurance policy, or the policy that we offer, covers you for your needs and the type of activities you intend to take part in.
CHECK THAT IT SUITS YOUR NEEDS: Before buying any policy ask to see the limits and benefits - whether it is for our own [endorsed] policy or your own [sourced] policy. Be sure to satisfy yourself that either policy (and especially our own endorsed policy) provides an adequate level of cover for your needs, including cover for Covid-19. And don't just rely on the word of the insurance seller or agent.
Our {endorsed] policy covers a recommended minimum of requirements, but you must satisfy yourself that it will suit your needs and the type of activities you intend to do. We cannot be held responsible for you or any member of your party having inadequate cover, even if you choose to take our [endorsed] policy. If you take out our policy, please note you are not covered until the premium has been paid. We regret that we cannot give refunds for unused insurance policies once the premium has been paid.
Please refer to our terms & conditions and our main insurance page for more on insurance Our lift passes do not include Carre Neiges insurance as standard, so please request this (in writing as a special request) on booking, if you would like Carre Neiges.
If you have taken a holiday with us before, to any of our Alpine / Ocean Elements brands, including iGOSKI then you may join our Elemental loyalty club to receive a discount on your next holiday, or the holiday you are looking to book. To join Elemental, all you need to do is fill in a short form and we will send you a loyalty card or a discount code so you can start making savings.
If you would like to book immediately (but are not yet a member) then just call our sales team and we can check your details and issue you with membership over the phone so you can get your discount immediately.
We do not, but often your Active Rep can find a third party childcare supplier in resort to help. Please speak to your Active Rep on arrival in resort or ask our sales team for assistance if you wish to book before you depart.
In our Summer Alpine programme our hotels have a complimentary childcare facility run by the hotel's own childcare staff. Our Active Clubs facility is for Mini Kids (age 4-7) and Junior Clubs (age 8-12). Our Active Clubs run for 4 or 5 days a week, (depending on availability). You will have up to four weekday sessions lasting for 2-3 hours (morning or afternoon) and a Family Fun Day on Saturday, for your last day of holiday. A Family Fun Day allows parents to join in for a sociable half day out with other families.
We do not offer childcare for our winter ski programme, but creche and childcare services can be found with our French suppliers in resort. We can provide you with a list or help you organise such services after booking.
Yes, all of our mountain resorts sell baby supplies at the local shop or super market which will generally be a short walk from your hotel or chalet.
We offer Kids Club in all our resorts. The Kids Clubs operate from our main hotels, so guests staying in our catered chalets will have to get their children to our hotels if they want them to join the clubs which may necessitate a walk or Navette ride (free bus).
We’ve yet to meet a child that doesn’t have an absolutely great time! The Alps are fantastic for children, not least for the fresh air and active lifestyle the mountains promote, but for the sheer range of activities they can try from age 4 and up. Our Kids Clubs will also have children doing fun things with our Active Leaders in sociable groups whilst making new friends and experiencing new things. Our end of week awards ceremonies and Family Fun days are also great fun.
The French Alps are very family friendly and each resort has lots of family activities and events throughout the summer. Resorts are totally geared to families and offer a relaxed, clean living and healthy alternative to the beach which attracts likeminded folk and is often a world away from the usual ‘real world issues’ one might associate with a normal built up area, town or popular beach or holiday destination.
All of our alpine resorts are great for kids and have a plethora of free activities, games and play areas for kids age 3 and up. We also offer a free kids club in every resort at our main hotels which chalet guests can also make use of. It is unfair to weight any particular resort over another when considering families.
Each offers a unique experience and each has family facilities and activities in almost equal measure. However we would probably say that most of our families with children age 12 and under tend to go for Morzine, Les Gets and Tignes due to the convenience and abundance of free activities.
Yes you do! We have limited spaces and children are allocated on a ‘first come first served’ basis. However it is easy to pre-book and all you have to do is to use our Client Area to make the reservation, which group leaders will have access to as soon as you have made the initial holiday booking or reservation.
Kids from age 3 to 4 can get involved in resort level activities and enjoy the Alps and our Kids Clubs are for children age 4 and up. For the very young children: each resort has a soft play area, swimming pool and leisure centre, fresh water lakes and games, bouncy castles, trampolines, play parks, junior adventure parks, mini electric vehicles (to drive), gentle walks using the lifts or around lakes, gondola and chairlift rides and even lake activities like pedalo and paddleboarding or kayaking.
The more adventurous activities like climbing, white water rafting, mountain biking, horse riding (etc) are suited to kids age 6-8+. It is fair to say that older children (age 8+) will get more out of the Alps. Do refer to our Activity and Kids Club pages for more information.
We run three clubs for kids and to take part then your child needs to be age 16 or under. Kids Club (age 4-7yrs) Junior Club (age 8-12yrs) Teen Club (age 13-16yrs)
For our Summer Alpine holidays, children aged 15 and under on the date you return are eligible for a child discount.
Kids Cub operates for 5 days a week, Monday, Tuesday, Thursday, Friday and Saturday. But Saturday is a Family Fun day where parents participate. If you do not wish to participate then Kids Club will only be available for four days a week.
Kids Club opening times: 09.30-12.30 | 14.00-17.00
Each child is allowed to join Kids Club for one session a day, either a morning or afternoon slot. Your slot will be allocated to you on arrival but if you have particular requests for a morning or afternoon then we will try to accommodate these on arrival.
Our hard working staff have two days off each week in line with French working regulations. You may also have a staff-change part way through the week to accommodate this; and all of our chalets and some hotels operate a reduced service during ‘staff time off’. These two days are split into two mornings and one full day off. Therefore, for three mornings a week, your hosts are ‘off duty’ and breakfast will be continental only and self-serve. A member of the team will come to the chalet to clear up and lay out afternoon tea later in the morning. For staff afternoon off (one afternoon a week) there is no evening meal so it's a great opportunity to explore the local restaurants. Therefore, there are two mornings and a full day is where staff are not in.
In our catered chalets (not hotels) we offer free and unlimited wine (a house red and white) with dinner up until the dessert or coffee is served.
Please refer to the “What’s Included” sections on the pricing tabs of the accommodation pages on our website.
You may book any of our chalets for private use, or you may share as normal with other guests. If your group size falls short of the chalet capacity then you may pay for empty beds to gain sole-occupancy.
Do speak with our sales advisors who will provide a best-quote for you to take a chalet for private-use or join one on a shared basis.
All of our chalets are offered for private occupancy or shared use. Chalets attract a mix of sociable and likeminded guests where convivial evenings around a dinner table always abound! Chalets are therefore ideal for couples, families and small groups of friends to join on a shared basis.
We are always careful with mixing large groups with couples or families in our chalets, so the guest make-up is as harmonious as possible.
Of course we cannot guarantee personalities, but we do ask that guests understand the social situation of a shared smaller property in which we promote friendliness and a warm welcoming atmosphere at all times. Do ask our sales staff for advice when booking.
Our properties do not have washing machines, but there are launderette facilities in resort.
Vegetarian and other special diets can be accommodated so long as you don't turn up without prior warning and expect gastronomic genius! The food ordering and preparation for your week is done 4 to 5 days before your stay, therefore we do require prior warning (14 days) where possible.
There is also a limit to what is actually possible. Many alternative ingredients for those with dairy, wheat and other intolerances are not always readily available in resort, so do let us know as soon as possible, at least 14 days prior to departure.
We also cater for most other diets which restrict dairy, nuts, shell-fish and gluten. Certain dietary requests will carry a surcharge if we need to find specialised produce in resort. Our sales team can give you details of supplements on booking. Read more on our diets page.
Catering is provided as standard with our catered chalets, chalet-hotels and hotels as described on the individual property pages within this website.
Breakfast: We offer breakfast every morning which is a continental breakfast with items like: breakfast cereals, croissants, fruit, fruit juice, yoghurts, fresh breads, conserves, pastries, ham and cheese and of course unlimited tea and coffee. We also offer cooked items for 3 mornings a week (4 in hotels) which will typically consist of bacon, eggs, beans or bacon rolls. For staff mornings off, (3 mornings a week), breakfast will be continental only and self-serve.
Afternoon tea: Cakes or biscuits will be laid out on a self-serve basis with tea and coffee from about 4pm each day - available for 6 days a week.
Dinner: Each evening (for 6 nights) you will be served a 3-course menu of home cooked food with unlimited red and white wine included until dessert (for chalets). For staff afternoon off, there is no evening meal. It's a great opportunity to explore the local restaurants. We do not attempt to create flamboyant Cordon Bleu menus, instead we concentrate on wholesome, hearty and great tasting, nutritious dishes to take the edge off those ski appetites! This is the same for all our chalets including Premium Plus. Wine is not unlimited in supply, (we are not an 18-30’s establishment!), however, it is supplied liberally with meal times up until dessert. Wine is not included with our hotels or some chalet-hotels.
You may check-in to your hotel or chalet on the first day of your holiday (arrival day) after 16.00. All bedrooms must be vacated by 09.30/10.00 on the day of departure. If you arrive earlier, you can often leave bags in the property's public areas or store room (at your own risk) which is at the chalet host or resort managers discretion, due to incoming arrivals. If you are keen to get on the mountain on arrival day and your room is not ready, we will try to find you a spare room or space in which to change into your ski gear.
If you are keen to ski until your transfer departs (on departure day) and your room is no longer available - we will try to find a spare room in which you can change and grab a shower. This will be shared with other guests and at the discretion of the chalet or hotel manager.
Our hard-working staff have a big job to do on changeover day so we kindly ask that you depart on time and allow them the space they need to turnover our properties. For arriving guests, there may be some disarray throughout arrival day, with staff cleaning rooms and public areas from the previous week’s guests. Properties may not be fully cleaned and ready until after 16.00 and so we would ask earlier arrivals to be especially appreciative of this.
You may check-in to your hotel or chalet on the first day of your holiday (arrival day) after 16.00. If you arrive earlier, you can often leave bags in the chalet’s public areas or hotel store room*, by special arrangement. All hotel/chalet bedrooms must be vacated by 10.00 on the day of departure. Our hard-working staff have a big job to do on changeover day so we kindly ask that you depart on time and allow them the space they need to turn over our properties.
For arriving guests, there may be some disarray throughout much of the arrival day, with staff cleaning rooms and public areas from the previous week’s guests. Properties may not be fully cleaned and ready until after 18.00 and so we would ask earlier arrivals to be especially appreciative of this. *Leaving your bags in a chalet or hotel store is at your own risk.
Our chalets offer a more personalised service from our staff and you can share with a closer-knit group of like-minded alpinists; your chance to make some great friendships during your stay!
Expect home-from-home environment and a warm welcome with the usual great Alpine Elements formula of good food and wine. Just like our hotels but on a smaller scale really!
If you stay in our catered chalets with a free Active Pack then you can have access to the same free bike hire and mechanic/workshop facilities or Pro Bike hire benefits as our hotel guests. Chalets do not generally house bike workshops so you may have to walk to one of our main hotels to pick up and store bikes securely or visit mechanics and workshops.
Jet wash and bike storage facilities will be included as per the chalet specification. View chalet pages for more.
Chalets do not have hairdryers and for hotels please email admin@alpineelements.co.uk
All hotels and most of our chalets will have a communal Wi-Fi box for guests to access. Reception is stronger in the communal areas, but may be weak or non-existent in bedrooms.
Please refer to the property pages on our website for more detailed information.
If your chalet or hotel has a hot tub, sauna, pool or other leisure facilities, opening times may be limited and further restrictions may apply due to Covid limitations. If such a facility is important to you, please call our sales team for confirmation of usage.
We supply one towel per person per week, and two towels for some hotels. Towels are not provided for leisure facilities such as swimming pools or Sauna/hot tub.
We always advise booking up as soon as you can... But why?
Well, our chalets and hotels are always full between July 1st and September 5th so don’t leave it too late to book and get the best rooms.
And flights get scarce! Remember that our prices tend only to go UP in cost (rather than down) as they are dependent on the “live” flights availability (like Easyjet).
Therefore as flights become less available, their cost goes up and our holidays often go up as well.
So we always advise booking up as soon as you can!
Yes you can! We offer breaks in Morzine and Les Gets from Tuesday or Wednesday to Sunday and we can provide flights and transfers. These are not bookable on-line so please call our sales team for a best-quote now!
Short breaks do not include white water rafting or guided bike rides or walks with your free Active Pack. We only include bike hire (3 days) and a multi pass for resort based activities and a pedestrian lift pass.
Almost all our holidays come with a free package of activities that we provide and will give you more than enough free activities for your week away. For a full list of inclusive (free) activities please refer to our Active Pack pages on each resort or destination page.
Our resorts are located in the French Alps which is quite far south, about the same latitude as La Rochelle and Bordeaux, or 5-6 hours further south than Paris.
<br<They have excellent sunshine records and sunny and the temperatures can get very high - regularly into the 40’s, (celcius).
Our northern resorts (Morzine, Les Gets) are more temperate and do get the odd rain shower, but such are often short lived and it will generally brighten up again quite quickly.
The southern resorts of Tignes and Val d’isere have a very high sunshine record with 300+ days of sunshine a year, so the summers are very dry!
Do ensure you bring sun cream, sun hats, water bottles and a light rain mac is a great addition to your back pack.