Chalet Des Neiges Reviews

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22 Apr 2010
Alpine Elements greeting at the airport was extremely efficient and the transfer very smooth. On arriving at the chalet everything was impeccably clean. We were greeted by Harry our chalet host....who turned out to be a brilliant chef. Each night the food was plentiful and of an extremely high quality and good variety. The rooms were exactly as expected and all facilities were always clean with plentiful supplies. The chalet was warm and comfortable and close to a button lift. We were very impressed with Harry and Alpine Elements and would definitely book again with them.

Ian and Julie Leigh
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24 March 2009
I would like to say what a fantastic week we had in Les Arc in March. Our resort host Tom was excellent and along with our Chalet host Ross, they were very helpful, knowledgeable of the resort and ski area... They along with the other hosts made our week.

Andrew Garrod
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10 February 2010

HI just got back from Les Arcs 2000, we spent a week with fantastic  ski conditions, the best skiing iv had in a long time, we had great  company in the chalet and also a very friendly helpful Alpine elements team.

A big thanks to our chalet hosts Harry, Elli and also Joe who  worked hard and put themselves out for us. it made it a very enjoyable  holiday, we had a great time, thanks.
 
Graeme Jones
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3 Feb 2009
Dear all at alpine elements
Had great holiday . thought the chalet hosts pete and rich were superb at chalet bonne neige. arc2000
snow was fantastic - very pleased with service.. thanks

Claire Shaw
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8 Mar 2009

The chalet's style apartment we stayed in was lovely , it was clean and comfortable, and the staff were both friendly and helpful.

The location however is on top of the resort which does mean a walk uphill when coming from the lower slopes or walking home from the resort itself. you can get within 15metres of the chalet if you ski home on the plein sud, one small turn will bring you happily within view of the front door.

There is a pool and sauna but it is very small and gets extremely packed after the days ski so if you want to go,leave the slope a half hour early and you will have the facilities to yourself.

Aurora83
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26 Feb 2009
We stayed with Alpine Elements at the Chalet part of the Chalet Des Neiges, Arc 2000.
The Chalet is well located within Arc 2000. There is a small access Poma opposite the front door which allows access to the main ski area. Beside the Poma is a very narrow track which allows you to ski back to the Chalet.

The Chalet was catered by two staff from Alpine Elements who supplied an excellent service and plentiful food.

Bedrooms were on the small side, which seems the norm for France, living area was spacious and ample for the 12 of us who stayed there.

S Agereid
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14 Oct 2007
“Dream residence”
We have chosen this residence because of the sauna and the swimming pool. Everything was perfect, clean and fancy. The ski shop was quite OK and we didn't had to wait in order to get our skis and shoes. It's also possible to get croissants and fresh bread every morning : it's so great to rest a bit more before skiing ! So thank you very much to the waitress and the owner of this hotel : they have made the good choices.
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20 Apr 2010
“Comfortable and enjoyable end of season ski holiday, made so by friendly and efficient chalet host team.”

We were looking for an affordable ski holiday in France, in a catered, comfortable and conveniently located chalet. The variety, quality and quantity of cooking by our Alpine Elements chalet hosts, Henry and Harry , surpassed our expectations (I have been on my bathroom scales today!). Having an ensuite shower was a bonus but the bedroom (cramped) was not the quietest being next to the living area/kitchen. Had the weather not been as brilliant as it was, we would have struggled without any clothes drying facilities/space - not even a radiator/towel rail in our room. However we could not have been better looked after in every other respect. The resort manager, Oli, and entire Alpine Elements team (notably Ellie) in resort was outstanding in their customer care throughout our stay. The chalet was well located, very near the lift and good to have shared use of the nearby swimming pool, cross-trainer, weights and bike - the only problem finding unsupervised children clambering all over the machines.

The spectacular view from the communal balcony in the chalet would have been appreciated more if chairs had been available. In-chalet entertainment was limited to the TV handbook and an old bagged up jigsaw puzzle. Definitely recommend taking your own books, music with speakers, games and reading glasses if needed, to help with the dingy lighting in the communal sitting area.
Highly recommend nearest restaurant "Refuge" and slopeside restaurant "Chalet Les Arcs" (highest bakery in the alps) for best ever steak and local specialities.

Mary-Jean57
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24 Mar 201
Arrived back in the UK a few days ago after a great trip away with Alpine Elements to Les Arcs 2000.

I thought that a positive review here was very much justified. Transfers from Geneva were well organised out and inbound. Even a little van on resort to help out with baggage handling. 3.5 hours from the airport. Travelling on a Sunday was useful for two reasons. Traffic in UK/France/Switzerland is not an issue and there is no one on the slopes on a Saturday. Was great to see all the hosts unpacking and packing the coaches.

Orientation on resort was easy due to hosts friendlness and small tour to get hire equipment.

Accomodation - very good. Had a private balcony which was very much taken advantage of, especially with the Couple of little quibbles. Heat in chalet, sometimes too much. Take an extra pillow if you can. One small pillow isn't enough for me.

Food - excellent. Some great meals and good variety throughout the week. Always had plenty of food and wine. Good post piste cake too!

Staff - Our chalet hosts Henry and Harry were both brilliant. They provided helpful advice on a variety of subjects. I feel they did their best to make us comfortable and were great for a bit of friendly banter. Jo and Oli, the resort managers, provided us with everything else we needed during our stay. Really impressed with their efforts.

Les Arcs 2000 as a resort - If I was going back I would try out 1800 as it was a much busier resort; more than four times the size of Les Arcs 2000. Also that side of the mountain had the better skiing. 'The Bowl' that 1950 and 2000 are situated in contains too much flat for me.

Summary - Alpine Elements - very impressed, would travel with them again. UK and resort staff all great.

Beany_the_Wean - Cheltenham
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17 Mar 2010
“Alpine Elements - brilliant holiday at Chalet Haute Neiges, Les Arcs 2000”
My husband and I booked a ski holiday, last minute with Alpine Elements at Chalet Haut Neiges (Des Neiges) in Les Arcs 2000. We only took up skiing 3 years ago when we retired! We had just come back from a week in Courchevel 1850 in a catered chalet, with another company which was good. After booking we read a very negative letter about this chalet and were then not looking forward to our holiday. Well it couldn't have been more different.

Alpine Elements greeting at the airport was extremely efficient and the transfer very smooth. On arriving at the chalet everything was impeccably clean. We were greeted by Harry our chalet host....who turned out to be a brilliant chef. Each night the food was plentiful and of an extremely high quality and good variety. The rooms were exactly as expected and all facilities were always clean with plentiful supplies. The chalet was warm and comfortable and close to a button lift. We were very impressed with Harry and Alpine Elements and would definitely book again with them.

Julian - Oxford
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Jan 2008
Accommodation comprised two bedrooms, one double, one twin, with the lounge area used to make up pull out beds. All mod cons available and in good working order, very tidy all round. Plenty blankets pillows etc, more if needed.

Jerrais - St Helier
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22 Apr 2010
The chalet was a decent size for 12 people and had the added advantage of bar upstairs and leisure facilities downstairs, (pool, steam room and sauna). The food cooked by the chalet host was of a very good indeed and surpassed what our group was expecting and the menu varied. It was cooked to a very high standard and there was always enough to go round. The chalet host herself, Antonia, was lovely and a good advertisement for your company. She was polite, always helpful with queries and very hardworking. Many thanks.

Dan Thompson
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10 February 2010
HI just got back from Les Arcs 2000, we spent a week with fantastic  ski conditions, the best skiing iv had in a long time, we had great  company in the chalet and also a very friendly helpful Alpine elements team.
A big thanks to our chalet hosts Harry, Elli and also Joe who  worked hard and put themselves out for us. it made it a very enjoyable  holiday, we had a great time, thanks.
 
Graeme Jones
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26th Feb
“I felt compelled to drop you a line thanking you on behalf of my son and I for providing us with such a wonderful holiday. Your Company and staff have been a joy to deal with, and in resort nothing was too much trouble.

Thank you also for addicting my son to skiing and condemning me to a life of penury as I hand over large amounts of cash to Alpine Elements every year!"

Douglas Thompson
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16 April 2010
Many thanks to all at Alpine Elements for our excellent holiday in Arc 2000, Les Arcs, France (4-11 April 2010). To the office based staff for dealing with issues promptly and effectively (especially yourself, Laure and Mike) and for our staff hosts in resort – Ollie and Charlie. 

The company has a customer focused philosophy which shone throughout our dealings. We will certainly look at what is available with you next year.
Kind regards

Andrew Frapwell
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19 April 2010
I know my wife will be writing seperately but she came back today full of enthusiasm for all that Alpine Elements laid on – from the excellent and thoughtful staff in Les Arcs, to the high standard of food and the care that was taken by the resort manager and by Head Office. It was a great decision to coach them back – and by making the decision early you saved a lot of heartache – really appreciated. I  did hear that some guests over the season have been rude and demanding – and I think that certain  ones in my wifes chalet would have tested the patience of even a Saint, yet by all accounts your “Seasonaires” throughout Les Arcs rose above it and continued to provide a high quality and professional service. Reading previous reports about Alpine Elements in 2008 and hearing the rave reviews from today, you should take pride in turning the organisation round
Yours sincerely

Tim P
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Mar 19, 2008
“In terms of hospitality and accomodation our host was excellent. She baked fresh cakes for every afternoon, prepared aperitifs for each evening and saw to it that we were well fed and catered for with wine. The accomodation was clean and warm, cleaned every day with fresh towels and linen during the week”.

Mike Edmunds
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April 2010
Great resort, great service from the AE team once again! And what a crackin' chalet! Food was good, ski slopes right outside your front door and even a sauna downstairs - what more could you want out of a chalet?? Just need to be able to fit my long legs in your bath tubs!

We shall return!

JC - London
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